Plan: if it does not work for you, email us within 14 days for a fix or a full refund. Session: full refund up to 48 hours before; one free rebooking inside 48 hours. Both are credited against a later Best You package or project within 30 days.
Business Builder Plan, £49
The plan is a digital product available immediately. If the plan page does not work for you, email hello@bestyoubusiness.co.uk within 14 days of purchase with your order number and we will either fix it or refund you in full. Refunds go back to the card you paid with, usually within five working days.
Business Builder Session, £295
Cancel up to 48 hours before your booked time for a full refund. Inside 48 hours we rebook once free of charge. If you do not attend and have not told us, the fee is not refundable but remains credited against a project for 30 days. If we have to cancel, you choose a full refund or a new time.
Credits
Plan buyers receive a personal code for £49 off the session, tied to the email on the order and valid for 30 days, and can quote their order number for £49 off the academy package or a clinic project within 30 days. Session fees are credited in full against an agreed project started within 30 days. One credit per purchase; not exchangeable for cash; a credit lapses if the purchase is refunded.
Larger projects
Refund terms for clinic projects and the academy package are set out in each written scope or, for the package, in Salon Ladder’s terms shown at its checkout.
How to ask
Email hello@bestyoubusiness.co.uk with your order number. We reply within one working day.